Terms and guarantee

Our free re-clean guarantee

If something in the agreed scope is not done properly, tell us within 48 hours of the job finishing and we come back and re-clean it for free. Please tell us by phone or email, with a photo if you can.

Estimates and quotes

• An online or photo estimate is a guide only. It becomes an official quote once our team confirms it.
• First-time clients get 10% off their first job, up to a maximum of $50.
• Quotes are valid for 30 days unless they say otherwise.
• If a quote is based on photos and the job turns out to be different, we confirm the price with you on site before going further.
• Travel is free up to Porirua. Jobs past Porirua, such as the Kāpiti Coast, include a travel charge shown in your estimate.

Cancelling a booking

• You can cancel at no charge up to 2 days before your booked job.
• If you cancel with less than 2 days' notice, a late cancellation fee of 50% of the quoted price applies, because the team and time have already been set aside for you.
• There is no fee if we have to reschedule because of the weather, or if we are the ones who cancel.

Getting ready for the job

• Water and power need to be available on site where the job requires them.
• Please clear small items and loose furniture from rooms being carpet cleaned. Heavy furniture is cleaned around unless your quote says otherwise.
• Please move pot plants, bins and outdoor furniture away from outdoor areas.
• Exterior work depends on the weather and may be rescheduled for rain.

Results

• Carpets usually need 4 to 6 hours to dry.
• We treat stains, but cannot guarantee that old stains will come out completely.
• We cannot promise a bond result, because the bond depends on the whole tenancy.

Payment

Payment is due within 7 days of completion unless your quote or agreement says otherwise. Prices include GST where shown.

Your rights

Nothing here limits any rights you have under New Zealand consumer law.

Questions? Call 022 062 8350 or email info@allcaresolutions.co.nz.